Approach
- Vision: align goals, value streams, and success metrics
- Discovery: map journeys, pain points, and opportunities
- Prioritize: sequence initiatives with capacity and risk
- Deliver: cross-functional teams with iterative value
- Measure: OKRs, leading indicators, and feedback loops
- Enable: change management, comms, and upskilling
Capability map
- Customer experience and service design
- Data, analytics, and automation
- Cloud-native platforms and DevEx
- Cybersecurity and governance
Operating model
- Product management and portfolio governance
- Team topology, platform teams, and enablement
- Financial stewardship and value realization
Outcomes
- Higher velocity with better alignment to outcomes
- Reduced toil and improved employee experience
- Sustained change with an empowered organization